The New Energy Tech Consumer Code (NETCC)

The New Energy Tech Consumer Code (NETCC) is a set of standards that renewable and solar energy businesses must meet to become NETCC Approved Sellers in Australia and have the right to display the NETCC logo indicating their adherence to the code.

The NETCC program was introduced in February 2023 to replace the Approved Solar Retailer (ASR) program administered by the Clean Energy Council. The NETCC program covers a broader range of renewable energy and solar products and services, including solar and battery storage systems and electric vehicle (EV) chargers.

To become a NETCC Approved Seller, businesses must meet the following criteria:

• Have been in operation in the new energy tech industry for a minimum period of 12 months.
• Sell, supply or install renewable energy products to residential and small business customers.
• Consent to business integrity checks by a third party.
• Not have been issued any rulings or warnings related to consumer protection, including by the Australian Competition and Consumer Commission (ACCC) or state-based consumer affairs agencies.

Once a business has been approved as a NETCC Approved Seller, it will be granted access to the following benefits:

• The NETCC Approved Seller badge and certificate.
• Access to the NETCC portal.
• Regular updates on relevant new energy tech news, tender opportunities, and compliance activity.
• The opportunity to be featured on the NETCC Approved Seller directory.
• Access to exclusive Government Rebate Schemes linked to the NETCC program.

The NETCC program protects consumers from unfair and misleading practices when purchasing new energy tech products and services. By buying from a NETCC Approved Seller, consumers can be confident that they are dealing with a reputable business that meets the highest consumer protection standards.

To find a NETCC Approved Seller, consumers can visit the NETCC website or use the NETCC Approved Seller directory.

Here are some of the key benefits of buying from a NETCC Approved Seller:

• Peace of mind: NETCC Approved Sellers are committed to providing consumers with fair and quality service. They must meet strict standards in sales and marketing, quotes and contracts, delivery and installation, warranties and support.
• Access to exclusive government rebates: NETCC Approved Sellers are often eligible to offer exclusive government rebates to their customers that can help to make new energy tech more affordable.
• Better customer service: NETCC Approved Sellers are more likely to provide excellent customer service. They are committed to resolving any issues their customers may have promptly and efficiently.

If you are considering purchasing a solar power or battery storage system, choosing a NETCC Approved Seller is important and can help ensure that you get a fair deal and are protected from unfair and misleading practices.